Last updated: 12 January 2024
In order for the use of the Website, which allows you to take consultations at the clinic and/or online teleconsultations with qualified health professionals (the “Website”) in a user-friendly, educational and safe context, all users are invited to read the following text carefully.
These terms of use (the “Terms of Use”) are a legal contract between the user of the Website and related services (“you”) and Clinique de Santé Voyages de Laval Inc.
trading as Clinique Priveo Santé, the owner and operator (“Priveo Santé”).
It sets forth the terms and conditions under which you may visit and use the Website, as well as all written and other materials presented on or available through the Website, including, but not limited to, articles, text, photographs, images, illustrations, audio clips, video clips, software and computer code (the “Content”).
By accessing and using the Website, you signify your agreement to be bound by the terms and conditions herein.
If you do not agree to these terms and conditions, you must not access or use the Website.
Priveo Santé may modify these Terms of Use at any time by updating this document.
Use of the Website after changes are posted will indicate your acceptance of the new terms and conditions.
You should check this page periodically to review these Terms of Use.
The terms defined in these Terms of Use are used in the privacy policy (the Terms of Use and the Privacy Policy are hereinafter referred to as the “Legal Notices“) of Priveo Santé.
We recommend that you read it.
Use of the Website
Priveo Santé is a private medical clinic whose medical staff operates as specialized nurse practitioners and physicians not affiliated with the Régie de l’Assurance Maladie du Québec (RAMQ), which means that costs related to consultations and treatments are not reimbursed by the RAMQ.
However, these costs may be covered by your private insurance or another health insurance program.
It is your responsibility to ensure that this is the case.
Priveo Santé authorizes you to access and use the Website in Canada for your personal, non-commercial use, in accordance with the terms of these Terms of Use.
You acknowledge and agree that the Website and its Content are intended only for residents of Canada.
The Website is accessible from any computer tool (computer, smart phone, tablet, etc.) and on all browsers.
The Website is accessible at all times.
The Website may be temporarily unavailable due to updates or technical problems.
Priveo Santé is not responsible in the event of any interruption of service or updates.
Priveo Santé tries to make updates when the number of visits to the Website is at its lowest.
Priveo Santé does not warrant that the Website, or any part thereof, will operate on any particular computer hardware or peripherals.
In addition, the Website may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Priveo Santé reserves the right to add, delete and modify all or part of the Content on the Website, with the exception of your own content.
Priveo Santé cannot be held responsible for mistakes, typographical errors and bugs.
You own the content you upload.
Priveo Santé does not remove anything unless you request it.
Medical Emergency
Do NOT use the Website for medical emergencies.
If you have a medical emergency, call a doctor, a qualified health care professional (“a Professional”) or call 911 immediately.
You must not attempt to treat yourself based on what you have seen or read on the Website.
Content does not constitute medical advice
The Content provided on the Website is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or care, nor is it intended to replace it.
You should always seek the advice of a Professional who is duly licensed to practise medicine or administer general health care in your area about any questions you may have about Content obtained from the Website and about any medical condition that you believe may affect you or someone else.
Never disregard professional medical advice or delay a consultation because of Content you have read on the Website.
Always consult your physician or other qualified health care professional before starting any new treatment, diet, or fitness.
The Content obtained from the Website is not exhaustive and does not cover all diseases, ailments, physical disorders or their treatment.
No doctor-patient relationship
The presentation of Content on the Website does not establish a doctor-patient or qualified health professional-patient relationship between you and Priveo Santé (or its Professionals), and is not intended to invite anyone to become a patient or client of Priveo Santé (or its Professionals).
This section does not apply when you use the Website to communicate with a Professional with whom you already have a doctor-patient relationship.
Unless expressly stated, Priveo Santé does not recommend or promote any specific brand of products, services, methods or other information that appears or is advertised on the Website.
The product information on the Site is provided for informational purposes only.
Consult your primary care physician if you have specific questions regarding the information provided.
Appointments without a Québec health insurance card (“card-free appointments”) are available on the Website. Cardless appointments allow you to make appointments at the clinic or by teleconsultation without having to present your Quebec health insurance card. You can choose the time and day of the appointment from those offered by the clinic. You are responsible for choosing a time when you are available.
If you are already a patient, Priveo Santé allows you to communicate with us or your Professional by email or other electronic means of communication. Communications that you send to or receive from Priveo Santé or your Professional through an email or the Website may not be secure, and may be accessible to third parties. Any use or disclosure of personal information provided by you must be in accordance with our Privacy Policy. Priveo Santé provides you with a patient portal approved by the Ministry of Health and Social Services on its Website, which allows you to send you medical information. Priveo Santé may provide you with a username and password (“your Credentials”) to enable you to access the patient portal that is part of the Website. You are solely responsible for the confidentiality and use of your Credentials.
Priveo Santé does not wish to use the Website to communicate with you: (i) regarding medical matters or matters; neither (ii) to establish physician-patient relationships.
Email or chat communications on these topics will remain unanswered and will be deleted without being read. If you are not already a patient and would like to communicate with Priveo Santé or its Professionals or about medical matters, please do so by phone, fax or mail as indicated on the Website.
At all times, you are required to exercise discernment regarding the content of the information you post through the Website, particularly with regard to your personal information. Priveo Santé does not control the information you disseminate and this information therefore remains the sole responsibility of its author. Messages sent via email, chat or online form are not consistently accessed.
The Website and its Content are presented AS IS and AS AVAILABLE. Although Priveo Santé strives to provide accurate, accurate, up-to-date and timely information, Priveo Santé makes no representations, warranties or conditions, or make any undertakings, express or implied, regarding the Website and its Content, including, but not limited to, any representations, warranties, conditions or undertakings regarding the following: (i) the Content of the Website, or those accessible through it, or any other items available on or through the Website, will be of merchantable quality and/or will be suitable for any particular purpose; (ii) the Website or its Content will be accurate, complete, current, reliable, timely or suitable for any particular purpose; (iii) the operation of the Website will be continuous or error-free; (iv) defects or errors in the Website or its Content, whether caused by human or computer error, will be corrected; (v) the Website will be free of viruses or harmful components; and (vi) communications to or from the Website will be inaccessible to third parties and/or will not be intercepted.
You acknowledge that browsing the Internet involves inherent risks and you agree to assume them, at the sole expense of Priveo Santé. You acknowledge and agree that your access to and use of the Website and its Content is entirely at your own risk and responsibility.
In no event shall Priveo Santé, its Professionals, officers, directors, shareholders, employees, agents, licensors and their respective successors and assigns be liable for damages of any kind, including, but not limited to, any direct, special, indirect, exemplary or punitive, incidental or consequential damages, including, but not limited to, any loss or damage resulting in loss of business, medical injury, personal injury, tort resulting in death, misdiagnosis, inaccurate information, improper treatment, or any other loss suffered in connection with your use, misuse, reliance or reliance on the Website or its Content, or your inability to use it, regardless of the cause of such loss and regardless of whether it arises in contract – including fundamental breach, tort liability – including negligence, or otherwise. This limitation shall apply even if Priveo Santé knew or should have foreseen the possibility of such damages.
Priveo Santé also expressly disclaims any liability for the acts, omissions and conduct of any third party user of the Website, or any advertiser or sponsor of the Website (“Third Parties”). In no event shall Priveo Santé, its Professionals, officers, directors, shareholders, employees, agents, licensors and their respective successors and assigns be liable for any injury, damage or loss (including any direct, special, indirect, exemplary or punitive, incidental or consequential damages) or expenses arising in any way from: (i) the acts, omissions or conduct of any Third Party; and (ii) any access to, reliance on, reliance on, or inability to use any materials, content, products or services, whether found on any website linked to or available through the Website, regardless of the cause of such damage, damage or loss and regardless of whether arising out of contractual liability, including fundamental breach, tort liability – including negligence or otherwise.
This limitation shall apply even if Priveo Santé knew or should have foreseen the possibility of such damages.
You agree to indemnify, defend and hold harmless Priveo Santé and its Professionals, officers, directors, employees, agents, licensors and their respective successors and assigns from and against any and all claims, demands, liabilities, costs or expenses of any kind whatsoever, including, but not limited to, legal fees and disbursements resulting directly or indirectly: (i) your failure to comply with the terms of these Terms of Use; (ii) your access to, use or misuse of, reliance on any Content available on the Website, or your inability to access the Website or its Content (or any website linked to it or which may be linked to it from time to time); or (iii) your use of, reliance on, or reliance on the Website Content, or, from the Website, your publication, communication, distribution, uploading, uploading or transfer of such Content.
Unless otherwise specified herein, the Content is protected by copyright law and belongs exclusively to Priveo Santé and its licensors, or the party accredited as the provider of the Content. Except as granted in the limited license contained herein, any use of the Content, including the modification, transmission, presentation, distribution, republication or any other exploitation of the Website or its Content, in whole or in part, is prohibited without the express prior written consent of Priveo Santé.
Limited LicenseSubject to the terms and conditions of these Terms of Use, you are granted a limited, non-transferable, non-exclusive license to access, view and use the Website and its Content for your personal, non-commercial purposes. You may download, store and/or print single copies of the Restricted Content for your personal, non-commercial use, provided that you retain all copyright and other notices contained in such Content. You may not reproduce or redistribute any items included in the Online Content. You must also comply with any additional requirements governing the use of any specific Content that may be presented on the Website. In the event of a conflict between the terms of a license governing a specific Content and these Terms of Use, the terms of the specific license shall govern.
We do not share your personal information with individuals or entities outside of Priveo Santé, except as set out below:
TrademarksPriveo SantéTM is the trademark of Priveo Santé. The names, words, titles, phrases, logos, designs, graphics, icons and trademarks displayed on the Website are trademarks of Priveo Santé or third parties, whether registered or not. Although certain Third-Party trademarks may be used by Priveo Santé under license, the display of such trademarks on the Website does not imply any relationship or license whatsoever between Priveo Santé and the Third-Party owner of these trademarks, nor does it imply that Priveo Santé recommends or promotes the goods, services or processes of the Third Party to which such trademarks belong.
The Website contains links to third-party websites (“External Sites”).
These links are provided solely for your convenience and do not represent a recommendation or endorsement by Priveo Santé of any External Site or its content.
Unless expressly stated, Priveo Santé does not operate any External Site linked to the Website, is not responsible for the content of such a Site, and makes no representations, warranties, conditions, or commitments of any kind regarding any External Site, including:
(i) any representations, warranties, conditions, or undertakings regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on any such External Site;
(ii) any representations, warranties, conditions, or covenants regarding merchantability and/or fitness for a particular purpose of any third-party websites or the materials, content, software, products, or services located on or available through such External Sites; or
(iii) any representation, warranty, condition or undertaking that the operation of such External Sites will be continuous or error-free, that defects or errors in such External Sites will be corrected, or that such External Sites will be free of viruses or other harmful components.
Although Priveo Santé encourages links to the Website, it does not wish to be linked to any External Site that contains, displays or transmits any illegal or indecent information of any kind, including: (i) any content that depicts or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, or international law or regulation that could be harmful or detrimental to the business, operations, credibility, or integrity of Priveo Santé; or (ii) any External Site that contains, displays or transmits any material or information of any kind that violates or infringes upon the rights of others, including material that constitutes an invasion of privacy or publicity rights, or that is protected by copyright, trademark or other proprietary rights.
Priveo Santé reserves the right to prohibit or refuse to accept, at any time, any link to the Website, including, but not limited to, any link that contains or provides access to any content or information of the aforementioned nature.
Upon request by Priveo Santé, you agree to remove any link you may have to the Website.
No guarantee is given as to the authenticity of the documents available on the Internet.
The Website may offer features that allow you to post messages and content in designated areas, participate in discussion groups, interact with Priveo Santé and other users, and upload files, documents and other materials (“Submission(s)“). Submissions do not include communications between you and your physician who are part of a patient-physician relationship. Priveo Santé does not control the content of any of the Submissions and has no obligation to monitor them. However, Priveo Santé reserves the right, at all times, to disclose any information as necessary to satisfy any law, regulation or governmental request or request for law enforcement purposes, or to edit, refuse to post or refuse to remove any Submission, in whole or in part, as it deems, in its sole discretion, objectionable or in violation of these Terms of Use.
Priveo Santé is not responsible for your Submissions posted on the Website or for any damages that may result from them.
You are responsible for the content you exchange on the Website and may not use the Website for purposes contrary to the laws applicable in Quebec and Canada.
You acknowledge that you are solely responsible for the content of your Submissions and their consequences.
Rules of Conduct for Submissions
When you use any of the features of the Website that allow you to view, upload or make Submissions, such use must not:
(i) restrict or interfere with any other user’s use and enjoyment of the Website or interfere or attempt to interfere with the proper functioning of the Website or do anything that, in Priveo Santé’s sole discretion, imposes an unreasonable or disproportionately large load on the Website’s infrastructure;
(ii) post or transmit any unlawful, abusive, defamatory, or obscene information of any kind, including, without limitation, any Submission constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, or international law or regulation;
(iii) post or transmit any Submission, including, but not limited to, articles, images, stories, software or other materials, that violates or infringes upon the rights of any third party, including material that infringes privacy or publicity rights, or that is protected by intellectual property rights, including copyright, patent, any trade secret, trademark or other exclusive right herein, or derivative works thereof, without the prior consent of the owners or rights holders;
(iv) post or transmit any Submission that contains a virus or other harmful component;
(v) post or transmit spam, chain letters, spam, or unsolicited mass mail;
(vi) use or “mine” the Website for any commercial purpose, including, without limitation, posting, uploading or transmitting any Submission that contains advertising, engaging in commercial activities, solicitations or sales, or that includes contests, sweepstakes, advertising and pyramid schemes.
Grant of License to Submissions
By posting or uploading Submissions to the Website, you grant Priveo Santé a perpetual, non-exclusive, irrevocable, unrestricted, worldwide license free of charge to (i) use, reproduce, store, adapt, translate, modify, transmit, distribute, publicly perform, publicly display, or make derivative works from such Submissions, for any purpose whatsoever; and to grant to Third Parties by sublicense the unlimited right to exercise any of the foregoing rights.
In addition to the grant of the above-mentioned license, hereby: (i) you agree to waive all moral rights in your Submission in favor of Priveo Santé; (ii) you consent to your name, address and email identifying you as the person who provided your Submission, if any, and you consent to the disclosure and display of such information and any other information that appears in or is associated with your Submission; (iii) you acknowledge and agree that Priveo Santé is not responsible for any loss, damage or corruption that may occur with respect to your Submission; and (iv) you acknowledge and agree that your Submission is not confidential.
Rules of Conduct for Social Media Submissions
The following terms apply when you access a social media page, user account, website, network, or any application contained therein that has been designed and maintained by a social media platform (“Social Media(s)”)
General Statement
By using Priveo Santé’s Social Media pages and submitting a Submission, you (and your parent/legal guardian if you are under the age of majority in the province or territory where you reside) agree to be bound by Priveo Santé’s Legal Notice as well as the terms of use of the third-party social media providers, and to comply with them. You also agree that Priveo Santé may copy, edit, publish, translate and distribute your Submission posted on a Social Media Site without compensation.
Social Media Terms of Use
Some of your Submissions posted on Social Media pages may not represent the views of Priveo Santé. As such, you agree not to post or submit Submissions of any kind on Social Media pages that fall into any of the categories described below, with respect to Priveo Santé: (i) any defamatory, abusive, infringing, obscene, misleading, or unlawful content; (ii) any content that otherwise violates the rights (including those related to privacy) of others; (iii) any content that contains advertising; (iv) any content containing promotional materials or any form of unsolicited solicitation; (v) any content whose origin or source is falsified; (vi) any financial or personal information, about you or any other person; and (vii) any information that Priveo Santé deems to be in violation of the Terms of Use.
Any Submission that Priveo Santé considers to belong to one of the above categories will be deleted immediately, without liability to Priveo Santé.
Priveo Santé disclaims any liability with respect to the entities that own or operate Social Media, including for any direct or indirect loss or damage resulting from any action or decision taken by you or any other person in connection with the use of Social Media websites.
To use certain features of the Website, you may be required to create an account. When registering on the Website, you agree: (i) provide in any registration form true, accurate, current and complete information about yourself; and (ii) maintain and update the information without delay to ensure that it remains true, accurate, current and complete.
If Priveo Santé has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, Priveo Santé has the right to suspend or terminate your access to all or part of the Website. Priveo Santé’s use of any personally identifiable information you provide as part of the registration process is governed by the Privacy Policy.
PasswordsYou are responsible for maintaining the confidentiality of the password associated with your account, and you are responsible for all activities that occur under your Credentials. You agree to notify Priveo Santé immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. Priveo Santé will not be liable for any loss or damage arising from its failure or your failure to protect your password or account information.
You acknowledge and agree that web browsing involves inherent risks and that computer and telecommunications systems are not error-free and may cause service interruptions. Priveo Santé cannot guarantee that the service and/or access to the Website will operate in an uninterrupted, regular, secure or error-free manner, nor that any loss of data will occur.
In addition, Priveo Santé cannot guarantee the security of our databases or the confidentiality of any communication to or from the Website or promise that the information you provide will not be intercepted at the time it is transmitted to us over the Internet. To the extent permitted by law, you are solely responsible for any damage to your computer and loss of data resulting from any downloading of material from the Website or otherwise.
Priveo Santé reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, the Website (or any part thereof), with or without notice.
Priveo Santé has no liability to you or any third party for any modification, suspension or discontinuance of the Website or any part thereof.
You may not use the Website in any jurisdiction where the Website or any of its Content may violate any laws or regulations.
You agree not to access or use the Website in any such jurisdictions.
You agree that you are responsible for compliance with all applicable laws and regulations.
Any violation of this provision – or any provision of these Terms of Use – is entirely at your own risk.
In the event of any discrepancy in definition or interpretation between the French and English versions of these Terms of Use, the French version shall prevail.
The Website is operated by Priveo Santé from its offices located in the province of Quebec, Canada.
You agree that all matters concerning your access to or use of the Website and its Content shall be governed by the laws of Quebec and the laws of Canada applicable therein, without regard to conflict of law rules.
You hereby agree to submit to the exclusive and priority jurisdiction of the courts of Quebec in the judicial district of Laval, with respect to all matters relating to your access to and use of the Website and the Content, as well as in connection with any dispute that may arise with respect to such matters, and you agree that the applicable law is that of Quebec and Canada.
Any consent by Priveo Santé to a breach by you of these Terms of Use, express or implied, or any waiver by Priveo Santé of such breach shall not constitute a consent or waiver of any other different or subsequent breach.
The invalidity or unenforceability of any provision of these Terms of Use or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein, and any invalid provision or covenant shall be deemed severable from the remainder of these Terms of Use.
Priveo Santé may, in its sole discretion, cancel or terminate your right to use the Website, or any part thereof, at any time, without notice. In the event of a termination, you are no longer authorized to access the Website or the portion of the Website that is affected by such cancellation or termination. The restrictions imposed on you with respect to any Content downloaded from the Website and the disclaimers, as well as the limitations of liability set forth in these Terms of Use, will survive the termination of the Terms of Use. Priveo Santé is not liable to any party for such termination.
These Terms of Use constitute the entire agreement between you and Priveo Santé regarding your access to and use of the Website.
Questions or comments regarding any Content on the Website should be directed by email to [email protected], by telephone toll-free at 1-855-776-7748 or by mail at the following address:
Clinique Priveo Santé
425-1435 Saint-Martin Boulevard West
Laval, Quebec H7S 2C6
We occasionally update the terms and conditions.
Your continued use of the Website constitutes your agreement to the terms and conditions and to any updates thereto.
By subscribing, you consent to our Privacy Policy and to receive updates.